Refund & Return Policy

At Emerald Drift, we want you to be happy with your purchase. If something isn't right, please contact us so we can help.

Returns

Eligible Returns

We offer a 30-day return policy. You may return eligible, non-personalized items within 30 days of delivery.

To qualify for a return, items should be unused, in their original condition, and returned with their original packaging where reasonably possible. Please contact us at info@emeralddrift.com before sending an item back so we can provide return instructions.

Not all items are eligible for return. Exceptions may apply to personalized or custom-made products, subject to applicable law.

Return Shipping Costs

For eligible returns due to a change of mind, customers are responsible for return shipping costs unless otherwise agreed.

If an item arrives damaged, defective, or incorrect, please contact us so we can arrange an appropriate resolution. We will not charge customers for return shipping where we are required to cover it by law.

Any applicable return fees will be explained before a return is completed.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Please allow 3–5 business days after approval for processing, although your bank or payment provider may take additional time to post the refund.

We will not automatically deduct payment-processing fees from approved refunds.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact info@emeralddrift.com as soon as possible. Include your order number, a description of the issue, and photographs where appropriate.

We will review the issue and work with you to provide an appropriate resolution, such as a replacement, refund, or another remedy where applicable.

Your rights under applicable consumer-protection laws are not affected by this policy.

Cancellations

Please contact us as soon as possible if you need to cancel an order. We aim to accommodate cancellation requests made within 3 hours of purchase, but orders may enter production or fulfillment quickly.

Once production or fulfillment has started, cancellation may no longer be possible. If an order cannot be cancelled, please contact us about the available options. Your statutory rights remain unaffected.

Personalized and Custom-Made Products

Products made with customer-specific names, dates, messages, or other custom details may not be eligible for change-of-mind returns where permitted by law.

Please review all personalization details carefully before placing your order.

This restriction does not remove any rights you may have if a product is defective, damaged, incorrectly produced, or otherwise fails to meet applicable legal requirements.

Holiday Orders and Delivery Delays

During busy holiday periods, delivery may be affected by production schedules, weather, or carrier delays.

If your order is delayed, please contact us for assistance. Nothing in this policy limits any rights or remedies available to you under applicable law.

Contact Us

Email: info@emeralddrift.com

Business address: 3340 Scherer Dr N, Suite E, St Petersburg, Florida 33716

Support hours: Monday–Friday, 9 AM–5 PM Eastern Time

Thank you for choosing Emerald Drift.